Operations Assistant

Working Hours: Monday to Friday, 08:30 – 16:30 - Full-time, Permanent.
Location: Colton, Leeds

Easy access via M62 / M1 / A1
Work Style: Fully office-based

Join a Growing Nationwide Business

We are a trusted PAT testing company delivering reliable services to businesses across the UK. For over 16 years, we have built a reputation for providing a friendly, fast and efficient service, supporting a diverse client base that includes landlords, architects, developers, consultants, local authorities and housing associations. Today we proudly support over 65,000 sites nationwide.

Our Leeds head office is home to more than 150 team members, supported by a further 100 fully qualified engineers working across the UK. As our business continues to grow, we are looking for an enthusiastic, organised and proactive individual to join our busy office team.

What You’ll Be Doing

In this role, you’ll play a key part in keeping our nationwide operations running smoothly. Your responsibilities will include:

• Calling customers to confirm scheduled jobs before engineer attendance

• Managing engineers’ diaries and planning efficient routes

• Sending job details and updates to engineers in the field

• Carrying out general administrative tasks

• Communicating with customers via telephone and email

• Supporting the team in meeting engineer and team performance targets

What We’re Looking For

We’re looking for someone organised, motivated and comfortable working in a fast-paced environment. While the following experience is ideal, full training will be provided for the right candidate.

• Confident using computers and office systems

• Experience in an administrative role

• Excellent written and verbal communication skills

• Highly organised and reliable

• Exceptional attention to detail

What We Offer

We believe in rewarding our team and providing a supportive workplace. Our benefits include:

• 28 days holiday (including bank holidays and a Christmas break)

• Additional holiday for each year of service (up to 5 extra days)

• Christmas shutdown period

• Onsite parking

• Company pension scheme

• Eye care vouchers

• BUPA Employee Assistance Programme, supporting mental health and well-being

If you’re looking to join a friendly, supportive team within a growing nationwide company, we’d love to hear from you.